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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Matt Datlen

September 17, 2023

5  out of  5 rating by Matt Datlen
"I honestly can’t say enough good things about Jeff and his team. I’ve been with him for years and couldn’t be happier. The excellent communication, attention to details and competitive rates have made it a no brainer to have all my insurance needs met by him. Highly, highly recommend!"

Kayla Williams

September 14, 2023

1  out of  5 rating by Kayla Williams
"This agency canceled my policy due to a clerical error ON THEIR END. They did not send the notice to my mailing address so I received the notice entirely too late. There were no attempts to email or call me to explain the issue they THOUGHT they were running into. Their Underwriting Department thought my license was surrendered, which it most assuredly was not. Had someone tried to contact me, I might have been able to assist, but they attempted to handle it themselves and I got the short end of the stick. I've been driving UNKNOWINGLY UNINSURED for a week before I received their letter. No one at the agency is apparently able to reinstate my original policy. The best they can do is draw up a new policy with higher rates. I have no idea how a company can make such a grave mistake in the customer service world and then tell you to pay more to fix it. Not only was I driving uninsured for a week, but what if I had gotten into an accident or pulled over? I'm going on a road trip this Saturday from to California- what if something had happened to my car on the road? I wouldn't have had any roadside assistance! I'm absolutely appalled that one- this even happened, two- being a smaller agency with a "personal touch" they NEVER called or sent an email (just sent a letter NOT to my mailing address which I stressed several times was different than my home address), and three- basically can't do anything to fix it other than write a new/more expensive policy. Definitely look elsewhere for coverage- the disorganization and failure to rectify their mistakes will cost you."

Endalk Yitref

August 25, 2023

5  out of  5 rating by Endalk Yitref
"Jeff and his team are first class in service, quality, and ability to meet your needs. My wife and I came in looking for an auto insurance policy and walked away knowing we were in the best hands and well protected. Mary assisted in providing us optimal and cost-efficient auto insurance policies for all of our household vehicles. She is extremely knowledgeable and is an excellent communicator which put us at ease and reassured us that she had our best interests in mind from the start. Brendan assisted in securing a long-term care policy and noticed that our Umbrella policy was cancelled without a clear explanation. He quickly re-instated our umbrella policy and walked us through the various options and recommendations based on our current asset portfolio which was extremely helpful. Jeff spent time with my wife and I after the office had closed to review all of our policies in detail and went above and beyond to ensure our questions were answered thoroughly. Extremely thankful for Jeff, Mary, and Brendan for their exemplary work and customer service and I would highly recommended Jeff’s team for any insurance needs to all my family and friends."

Jordan Malloch

August 24, 2023

5  out of  5 rating by Jordan Malloch
"Jeff has been my insurance broker for a number of years now and my experience has been nothing short of outstanding. Unfortunately, during my time with Jeff, we have had to make a couple of claims, two for car incidents and one for a property. Every time, Jeff and his team have made it so easy for us. The level of communication has been very high and the speed of the compensation has been instantaneous. If you are looking for a great agent to represent you, look no further!"

Jim Boonyaratanakornkit

August 15, 2023

5  out of  5 rating by Jim Boonyaratanakornkit
"Jeff is really wonderful. He has provided renters and auto insurance for me for over 12 years. He and his team are responsive and helpful whenever I have had questions. I have always been able to reach him by email or phone. He is supportive and I feel he is genuinely interested in helping his customers. His rates are competitive. I recommend Jeff without hesitation."

Jess - Down To Earth Oracle, Psychic Consultant

July 21, 2023

5  out of  5 rating by Jess - Down To Earth Oracle, Psychic Consultant
"When we usually think of insurance agents we rarely associate the word "awesome" with the experience, but here I am and JEFF IS AESOME. Jeff and his team are the BEST. If it wasn't for him, I wouldn't be able to get event insurance for my business. He and his team are professional, super responsive and kind. I have never been taken care of so thoroughly and proactively. My business would not be as prosperous as it is if it wasn't for his services. I cannot recommend him enough. If you want superstar treatment - this is the agent to use."

Katie Talbott

April 27, 2023

5  out of  5 rating by Katie Talbott
"The best insurance agent I have worked with and an excellent office overall. I would still be a customer if I hadn't moved out of state."

Francesco Tarallo

February 21, 2023

5  out of  5 rating by Francesco Tarallo
"My wife and I contacted State Farm to get a quote and discuss new insurance policies. Brendan worked with us and he has been fantastic. We had specific goals and Brendan got us exactly where we wanted. He has been a great and reliable resource, very easy to talk to and work with, always available and very knowledgeable. We got a great deal on our new home and car insurance, and we have been very happy with the results as well as the entire process. Thank you Brendan!"

Jim R

February 1, 2023

5  out of  5 rating by Jim R
"Thankfully, I haven't had too many opportunities to deal with this agency...knock on wood. The few times that I have had to contact them for small items, such as broken windshields, they have always been very easy to work with. This last time, the woman who answered the phone suggested that I try using the app - as opposed to dealing with the claims department on the phone. The app was VERY easy to use and I had everything set up to go in just a few minutes. I highly recommend the app."


January 31, 2023

2  out of  5 rating by Emily
"Worst insurance experience. I've moved states four times and have always had a seamless experience transferring my car insurance to a new state. After more than 10 calls, many corrections, and more than two months, my insurance is (mostly) correct.... I would go elsewhere if you want a worry-free experience. Giving one extra star for Mary, who is always super friendly!"

Tawnya Keen

January 31, 2023

5  out of  5 rating by Tawnya Keen
"So very thoughtful and helpful. Mary is caring, companionate and so willing to work with you!!!! I'm very happy with Jeff Kalvelage Insurance company.. Strongly recommend."

Lindsay Brightwell

December 24, 2022

5  out of  5 rating by Lindsay Brightwell
"It’s been a pleasure working with Jeff on my car and renters insurance, as well as my investments. Jeff always thoroughly explains all of my options and helps my navigate important financial decisions. I recommend his agency!"

Ryan Teliczan

November 19, 2022

1  out of  5 rating by Ryan Teliczan
"It was easy enough to get insurance set up, but I've had recurring issues with payments ever since my debit card changed. I'm really sick of being told by them that auto-pay was set up, only to be mailed a notification later that my account is past due! Edit: The owner replied and said the autopay process is easy - My experience differs! Also, I just realized that my coverage has already been dropped. Your communication is terrible. You could have called, texted, or emailed me when my payment was late because I assumed your autopay process worked. It's like you don't want my business."

Zhe Li

November 17, 2022

5  out of  5 rating by Zhe Li
"Jeff is quite nice and fast response. Especially with the professionalism, the quote and coverage are always right on the spot. Appreciate everything he has been helping."

Bri Gilbert

November 2, 2022

1  out of  5 rating by Bri Gilbert
"They forgot my car after it was stolen costing me thousands. They couldn't care less. Don't give your money to these incompetent thieves!"

Rachelle Christopher

October 17, 2022

5  out of  5 rating by Rachelle Christopher
"Jeff and his team have been amazing to work with! They've been quick to respond and help our mutual clients. If you're looking for a great Insurance Agent to help you with your insurance needs look no further."

Lilianna Cordero

July 5, 2022

5  out of  5 rating by Lilianna Cordero
"Prompt and personalized service to cover anything and everything we need. My partner and I have been customers for years and their staff is always very responsive and thorough. Happy we get to work with a local office that listens to us."

Gerald Heppler

June 27, 2022

5  out of  5 rating by Gerald Heppler
"Jeff is always super responsive and accommodating!"


June 27, 2022

5  out of  5 rating by mcfelty45
"Jeff and his team always go above and beyond!"

Bobby M

June 22, 2022

5  out of  5 rating by Bobby M
"Great agency Jeff and his team are always helpful and work great with me on my policies."

John Simms

June 21, 2022

3  out of  5 rating by John Simms

Thomas Umali

February 18, 2022

5  out of  5 rating by Thomas Umali
"Jeff and his team are great. They are fast and responsive. I was involved in an incident on a weekend and was still able to get the help I needed from Jeff and his team. I can trust that my family's insurance needs will be taken care of when working with them."

Dan Forbes

February 15, 2022

5  out of  5 rating by Dan Forbes
"Jeff has been a helpful and thoughtful agent. His guidance to make ensure I'm getting the protection I need for my home and family, while keeping costs to a minimum has been reassuring. Thanks Jeff!"

Yukari Odora

October 13, 2021

5  out of  5 rating by Yukari Odora
"We get the same policy under State Farm regardless of an agent. It is the people that make Jeff 's office so special. Jeff, Brendan, and the team staff were all patient, efficient, and worked for my best interest. I'm so lucky to have found Jeff as my insurance agent!"

Christyan Brown

October 4, 2021

5  out of  5 rating by Christyan Brown
"I worked with Jeff and his team to get alternative long-term care insurance in place ahead of the new WA Cares LTC act taking effect. They were incredibly responsive, getting back to me right away to schedule a meeting and get the process started. They also worked very quickly with their underwriting team to get my policy in place in time to apply for an exemption from the Cares act. Both Jeff and his team have helped respond to my questions with thorough and easy to understand answers when answers are available, and best guesses when firm answers are not. I would strongly recommend Jeff and his team to anyone looking for insurance solutions."